Updated: 1 March 2017

This policy (together with the terms of use and any other documents referred to in it sets out the basis on which any personal data Fidante Partners Europe Limited and/or Challenger Management Services (UK) Limited (“Fidante Partners”) collects from you, or that you provide to Fidante Partners, will be processed by Fidante Partners. Please read the following carefully to understand Fidante Partners’ views and practices regarding your personal data and how Fidante Partners treats it. For the purposes of the UK Data Protection Act 1998 (the “Act”), the data controller is the relevant Fidante Partners entity.

Information Fidante Partners May Collect From You

Fidante Partners may collect personal data about you, directly (where you are asked to provide the data), indirectly or implicitly when you communicate with Fidante Partners in person, in writing, by e-mail, by SMS, by fax, when you use this website or by telephone. Fidante Partners will, however, only use this personal data in accordance with the purposes set forth in this privacy policy and is committed to protecting and respecting your privacy.

Fidante Partners may collect and process the following data about you:

  • Information that you provide by filling in forms. This includes information provided at the time of subscribing to any newsletter services via this website, e-mail, SMS, telephone or otherwise.
  • If you communicate with Fidante Partners, it may keep a record of that correspondence.

Sensitive Data

Fidante Partners does not seek to collect sensitive personal data (such as data revealing political opinions, religious beliefs or data concerning health or sex life). If Fidante Partners does seek to collect such data, your prior consent will be sought.

Where Fidante Partners stores your personal data

The data that Fidante Partners collects from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA who work for Fidante Partners, one of its associates or for one of its or its associates’ agents. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Fidante Partners will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although Fidante Partners will do its best to protect your personal data, Fidante Partners cannot guarantee the security of your data transmitted to its website; any transmission is at your own risk.

Purposes Of Processing

Fidante Partners uses information held about you in the following ways:

  • To provide you with information including newsletters about products or services that you request from Fidante Partners or products or services offered by Fidante Partners and/or its associated entities or investment managers with which Fidante Partners Europe has a commercial relationship which Fidante Partners feels may interest you, where you have consented to be contacted for such purposes.
  • To notify you about changes to Fidante Partner’s products or services.

If you are an existing client, Fidante Partners will only contact you by electronic means (e-mail or SMS) with information about products and services offered by Fidante Partners and/or its associates similar to those which were the subject of a previous sale to you.

If you are a new client, and where Fidante Partners permits any of its associates to use your data, Fidante Partners (or they) will contact you by electronic means only if you have consented to this.

By providing your residential address, e-mail address, fax number or telephone number to Fidante Partners you consent to receiving such communications by such medium.

If there is any change to your personal data which you have submitted to Fidante Partners, please contact Fidante Partners at the address below so that it may ensure its records of your personal data are accurate and, where necessary, kept up to date. Personal data shall not be retained on record for longer than is necessary for the purpose it is held.

Disclosure of your information

Fidante Partners may disclose your personal information to third parties if (i) substantially all of Fidante Partners’ assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or (ii) to the extent reasonably necessary to give effect to the purpose for which your personal information has been provided; or (iii) Fidante Partners is under a duty to disclose or share your personal data in order to comply with any legal obligation (whether in your jurisdiction or elsewhere) or in order to enforce or apply the terms of use and other agreements, or to protect the rights and property of Fidante Partners.

Your rights

You have the right to ask Fidante Partners not to process your personal data for the purposes listed in the Purposes Of Processing section above. You can exercise your right to prevent such processing (i) by contacting Fidante Partners at the address given below; or (ii) for the purpose of providing newsletter(s) to you either by contacting Fidante Partners at the address given below or by clicking on the “Update Profile” option found at the bottom of electronic communications relating to e-mail newsletter(s) sent to you by Fidante Partners.


Cookies are small text files that are placed on your computer while you are visiting a website. Cookies help to make websites work. Fidante Partners does not use cookies to collect information that identifies you personally but it is necessary for Fidante Partners to use temporary cookies in relation to each browsing session (“Session Cookies”) in order to allow you to view those sections of the Fidante Partners website that are protected by the disclaimer. If you agree to the utilisation of the Session Cookie for these purposes you are required to provide explicit confirmation in relation to this by selecting the checkbox on the disclaimer page whereby you agree to this. If you do not so agree, you will not be able to access those sections of the website.


Where Fidante Partners has given you a password which enables you to access certain parts of the site, you are responsible for keeping this password confidential. Fidante Partners asks you not to share a password with anyone.

Access to information

Under the Act (and/or other relevant legislation), you have the right to access information held about you. Your right of access can be exercised in accordance with the Act (and/or other relevant legislation). Any access request may be subject to a fee of up to £10 to meet Fidante Partners’ costs in providing you with details of the information it holds about you.


Fidante Partners reserves the right to modify sections of this privacy policy at any time. Any changes Fidante Partners may make to its privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

How To Contact Fidante Partners

If you have any questions about this privacy policy, Fidante Partners’ data processing activities, or you wish to access or update the information held about you, you may contact Fidante Partners at 1 Tudor Street, London EC4Y 0AH.